Think, Act, Prevail: Critical Skills for Citizen Contacts

This eight-hour in-person training course provides law enforcement officers with essential competencies for managing citizen interactions while prioritizing both professional service and officer safety. The program emphasizes that officers should never face a choice between maintaining their safety and delivering quality service to the community.

Course Overview:

Public interactions form a foundational element of policing. This course trains participants to develop the communication, decision-making, and emotional regulation skills necessary to achieve positive outcomes during routine and complex citizen contacts. By building awareness and strengthening adaptive capabilities, officers learn to manage encounters more effectively and safely.

Key Topics Covered:

• Current research and common safety risks associated with citizen interactions
• The Think CLEAR structured approach to support consistent decision-making and field performance
• Authority and communication principles that enhance lawful and professional interactions
• Emotional intelligence and self-awareness in managing behavior and communication
• Adaptive decision-making techniques for responding effectively under pressure

Intended Audience:

This training is designed for sworn personnel, first-line supervisors, and field personnel who regularly engage with the public.

Event Details:

Location: Sault Ste. Marie City Hall, Sault Ste. Marie, Michigan

Date: January 25, 2027

Duration: 8 hours

Format: In-person

Cost: $699 per person (with $700 sponsorship provided by T-Mobile for Government, making the net cost $1,150 for certain participants)

Command Presence also offers hosting options for agencies interested in bringing this course to their own location.