Walton County Sheriff's Office - IT Help Desk Technician

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Job Overview

Department Walton County Sheriff's Office
Job TitleIT Help Desk Technician
Salary$33,770 - $48,274 Annually (Based on experience)
Location Defuniak Springs , FL

Job Announcement

The Walton County Sheriff’s Office is actively seeking qualified applicants for the position of Information Technology Help Desk Technician


This is a full-time position and will be required to work flexible hours depending on the needs and priorities of the agency. Applicant(s) understand that you will be required to participate in a rotating on-call schedule for after-hours support.

The Help Desk Technician is an I.T. professional responsible for monitoring and responding to the needs of the Walton County Sheriff’s Office computer end users. The Help Desk Technician responds to end users’ needs utilizing various communication methods, in person and through the use of remote management applications. The ideal applicant should have experience setting up and installing personal computers, installing and troubleshooting printers, configuring and troubleshooting issues with cellular devices as well as working with a wide variety of IP based technologies. The Help Desk Technician will be responsible for configuring and setting up end user accounts, profiles and permissions. You will be supporting end users and applications for a diverse array of principles ranging from Law Enforcement, Fire Services, Corrections, Children & Family Services and Animal Control. We seek someone who is highly motivated and has excellent customer service skills.  


* Must have a valid driver’s license.

* Must be able to obtain FCIC/ NCIC certification

* Great Customer Service Skills

* Good Communication Skills

* Problem Solving Skills

* Experience working with Microsoft Office applications (Word, Excel, Power Point and Outlook)

* Experience installing and troubleshooting personal computers

* Experience installing and troubleshooting printers

* Experience working with Windows 10





* Associate, Bachelor’s or Technical Degree in Computer Science or related discipline

* Two or more years working within the Information Technology career field



  Applicants may call the Human Resource Office at 850-892-8186 for assistance.



Applicants may be required to successfully complete:

* Background investigation which includes, but is not limited to: criminal check, driving check, credit check,               previous employment check.

* Polygraph Examination

* Panel Interview

* Drug Screen including nicotine panel

* The Walton County Sheriff’s Office is an Equal Opportunity Employer and a Drug Free Workplace.




The Walton County Sheriff’s Department is an Equal Opportunity Employer/Drug Free Workplace.  If you need an accommodation because of a disability in order to participate in the application/selection process, please notify the Hiring Authority or Human Resources in advance.  Preference shall be given to certain veterans and spouses of veterans as provided by Chapter 295, Florida Statutes.  Applicants claiming preference must submit a Form DD-214.



Please direct questions regarding this position to hr@waltonso.org

Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. If the deadline date is not specified in the announcement, the agency has sole discretion on setting the deadline and jobs may close without notice. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.

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