Training Courses

De-Escalation: Strategies for Best Possible Outcomes by Command Presence

Date & Time:
  • January 26, 2027
Location:
Morgantown, WV

De-Escalation: Strategies for Best Possible Outcomes

Course Duration: 8 hours (In-Person)

Date: January 26, 2027

Location: Morgantown Public Safety Training Center, Morgantown, WV

Cost: $699 per person (pricing varies by agency size and sponsorship eligibility)

Course Overview

While de-escalation is frequently mentioned in law enforcement and public safety circles, it remains poorly understood. This comprehensive 8-hour training program moves beyond theoretical discussions to equip participants with a clear, actionable definition and practical framework for applying de-escalation principles. Through interactive discussion, hands-on application, and evidence-based concepts, participants develop enhanced skills for managing interactions with individuals in crisis and working toward positive resolutions.

The course acknowledges an important reality: not all situations can be successfully de-escalated. Rather than offering false promises, this training prepares participants to recognize which scenarios are amenable to de-escalation while providing concrete tools to respond with composure, command, and professionalism in all circumstances.

Key Topics Covered

  • Understanding De-Escalation: Establish a clear definition of de-escalation and its practical applications, enabling participants to communicate effectively with the public about what the approach encompasses and its realistic limitations.
  • Self-Regulation Under Stress: Examine how managing your own physiological and emotional responses influences encounter outcomes during high-pressure situations.
  • Human Behavior and Decision-Making: Investigate the factors that shape human behavior and apply this knowledge to enhance interpersonal communication and sound decision-making.
  • Engaging Persons in Crisis: Develop and practice strategies that support safer and more productive interactions with individuals experiencing mental health crises or behavioral emergencies.
  • Best Possible Outcomes: Learn tactical approaches that reinforce professional judgment and appropriate responses across diverse scenarios.

Recommended Audience

This course is designed for sworn law enforcement officers, correctional officers, emergency dispatchers, training instructors, supervisory personnel, and investigators.

Why Agencies Invest in This Training

Organizations use this course to enhance officer communication skills, elevate decision-making quality, and strengthen professional standards during challenging encounters. Participants gain practical, immediately applicable techniques for managing personal stress responses, improving interactions with the public, and achieving safer, more effective outcomes across a broad spectrum of operational situations.

Note: $700 in sponsorship support is provided by T-Mobile for Government for eligible participants.