Calming The Fire: Principles for De-escalation and Understanding People

Duration: 3 days

Schedule: 8:00 AM - 4:00 PM local time each day

Instructor: Darryl Rivers

Professional Development Hours: 24 PD hours

Cost: $500.00

Course Overview

This comprehensive training program teaches participants to recognize fundamental behavioral patterns found in all individuals and to employ communication strategies that are most effective with each type. Through careful study of these behavioral characteristics, attendees will gain insights into their own communication styles and de-escalation capabilities, while identifying areas for personal growth. The course emphasizes that every officer serves as the foundation for successful de-escalation and must understand their own starting point.

Learning Objectives

Upon completion of this training, participants will be able to:

• Recognize the basic behavior styles present in all people and apply this understanding in practical situations
• Distinguish between positive and negative body language, and utilize these skills to achieve effective de-escalation outcomes
• Look beyond problematic behaviors to uncover the underlying issues at hand
• De-escalate the individual rather than focusing solely on the problem itself