Job Announcement:

PUBLIC SAFETY DISPATCHER

APPLICATION DEADLINE: October 20th, 2023

The Town of Rocky Hill is seeking interested persons to apply for the position of Full-Time Public Safety Dispatcher. Starting salary is $64,862.73.  Salary after 48 months $84,858.80 including a competitive benefits package.

ABOUT US

The Rocky Hill Police Department Communications Division serves a community consistently ranked one of Connecticut’s most desirable residential and business communities.   Competitive compensation and benefits packages, professional development and training, and a commitment to serving the public make the Town of Rocky Hill an ideal employer for those seeking career growth and opportunities. 

For more information about the Rocky Hill Police Department please visit our Facebook Page: https://www.facebook.com/Police-Department-of-Rocky-Hill-1800623716833257/ or our website: http://www.rockyhillct.gov/police/index.php

Inquiries can be directed to Lt. Joseph Phelps via email, jphelps@rockyhillct.gov

POSITION:  FULL TIME PUBLIC SAFETY DISPATCHER

Acts as dispatcher for police, fire and ambulance services and general Town of Rocky Hill departments; performs varied clerical duties; deals with the public and law enforcement officials; uses Windows based computer aided dispatch programs; does related work as required.

The Rocky Hill Police Department is an EEO/AA employer that seeks a diverse group of men and women willing to embrace our mission and complies with the ADA.

EMPLOYMENT APPLICATIONS 

• Employment applications must be filed on-line at www.PoliceApp.com
• Employment applications must be complete and must show that all eligibility requirements have been met the date the application is submitted.  It is highly recommended that applicants include an updated resume if available.
• Incomplete applications will not be considered.
• The Town of Rocky Hill is an EEO/AA Employer and complies with the ADA.  Please let us know if you need reasonable accommodations relative to the application process.

EXAMPLE OF DUTIES

The following duties are typical for this classification.  Public Safety Dispatchers may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Sends and receives messages over the radio, telephone, computer and teletype;
• Receives complaints and records the same; takes calls for assistance and requests for information from general public, other law enforcement agencies, fire services and ambulance services;
• Transmits instructions and information to police, fire and other Town agencies; receives automatic alarms of fires and burglaries;
• Keeps records of the nature of messages broadcast and received;
• Enters information into agency computer systems; maintains warrant files; does related work as required;
• Receive, classify, and prioritize all incoming calls to the dispatch center including 911 calls, business line calls, and lobby calls received from citizens requesting service or information; operate a variety of public safety communications equipment including 911 emergency telephone equipment, computer aided dispatch systems, and multi-channel radio system;
• Evaluate response necessary as dictated by a given request for service; determine nature, location, and priority of calls; operate computer aided dispatch system to create calls for service within response criteria guidelines; assign and dispatch appropriate emergency vehicles, equipment, and personnel in accordance with policies and procedures; transfer calls to other appropriate agency in accordance with established procedures; obtain and dispatch other support services as necessary;
• Maintain contact with all units on assignment; maintain status and location of field units;
• Monitor multiple radio frequencies; relay emergency and non-emergency information to public safety personnel in the field;
• Retrieve information from local, state, and national computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles, restraining orders, criminal histories, parolees, and other related information; relay information to officers in the field;
• Operate computer terminals and teletype machine to enter, modify, and retrieve data such as stolen and recovered property, towed and stolen vehicles, missing and unidentified persons, citations, field interviews, driver license and vehicle registration information, and warrants on wanted persons; compose and transmit messages to other agencies;
• Perform a wide variety of specialized clerical duties involved in the preparation,  maintenance, and release of materials related to law enforcement activities including to organize, process, maintain, update, and route a variety of departmental reports, records, and files;
• Update individual files; update codes, and databases for dispatch operations software. Monitor public security cameras and alarms for Town facilities, parking lots, parks, and related facilities;
• Maintain accuracy of rotational tow log; ensure that tows are evenly distributed among authorized tow companies.

 

EMPLOYMENT BENEFITS

Based on the FOP Union Contract:

Starting Salary (7/1/2023)   $64,862.73

After 48 Months of Service (7/1/2023):  $84,858.80

• Health Insurance (see www.rockyhillct.gov/hr for detailed insurance information)
• Paid Vacations and Holidays
• Sick Leave
• Defined Contribution Plan
• Deferred Compensation Plan
• Please see FOP Union Contract for more specific information regarding employee benefits.

 

MINIMUM REQUIREMENTS

Ability to speak clearly and to use proper English; ability to meet and deal with the public; typing ability; clerical aptitude and ability to keep records; ability to react quickly and calmly to emergency situations; ability to follow written and oral instructions; must pass pre-employment process and one year probationary period, must become NCIC/ COLLECT certified; must become state tele-communicator and EMD certified; must be available for shift work, weekends and holidays.

PHYSICAL REQUIREMENTS

Applicants must have reached their eighteenth birthday by time of application submission; must have agility and endurance and be free from any disease or disability which adversely affects job performance; normal vision and hearing corrected are required.

CITIZENSHIP AND CHARACTER

Candidates must be citizens of the United States, of good moral character with no record of dishonorable discharge from any police or fire department or from the armed forces of the United States and no record of conviction for repetitive motor vehicle violations, misdemeanor offense or conviction of a serious misdemeanor involving moral turpitude or conviction of a felony. The above job description is illustrative and not a complete itemization of all facets of any job.

CITIZENSHIP: MUST BE A CITIZEN OF THE U.S. AT THE TIME OF APPLICATION. EDUCATION: High School Diploma or GED. A COPY OF YOUR HIGH SCHOOL DIPLOMA, GED CERTIFICATE OR TRANSCRIPT MUST BE SUBMITTED WITH THE APPLICATION. DRIVER’S LICENSE: A valid driver’s license is required. A COPY OF A VALID GOVERNMENT IDENTIFICATION MUST BE SUBMITTED WITH THE APPLICATION.   

OTHER REQUIREMENTS

• Applicants must be of good character.
• Applicants who have a felony conviction or who have been dishonorably discharged from any police or fire department or from the Armed Forces of the United States are ineligible.
• A thorough investigation of character and of all statements in the application will be made before any applicant is considered for appointment.
• Applicants must have the ability to follow oral and written instructions, the ability to read and write in English without difficulty, the ability to make clear and concise written reports and the ability to deal tactfully and courteously with the general public and others.
• Permanent residence subsequent to appointment must be established within a period of time specified by the Chief of Police and Town Manager and must be located within reasonable distance of the Town of Rocky Hill.
• Must have considerable agility and be free from disease or abnormality that impairs one’s ability to perform the essential functions of this position.
• Must have normal color vision and vision shall be correctable to 20/20 in each eye.
• Must have no significant defects of the ear.
• Must be a non-smoker.
• Upon a conditional offer of employment, physical, and psychological examinations will be required.
• Must have a valid driver’s license.

 

CPCA DISPATCHER WRITTEN EXAM

Applicants must have passed the Connecticut Police Chief Association (CPCA) Written test with a 75% or greater in order to submit their application by the deadline. 

Check the CPCA page for test locations, times and registration information.

THE HIRING PROCESS

A Public Safety Dispatcher of the Town of Rocky Hill represents the Town and performs duties affecting safety and security of the community. The process of selecting people for employment as Police Officers is extremely important and includes several parts.  Advancement onto the various phases of the examination process may at times be limited as the needs of the Rocky Hill Police Department dictate. 

CPCA Dispatcher Written Examination. 75% or greater required to submit application.

Application Review (Score assessed as per Town of Rocky Hill Human Resources application assessment). 

Applicant Questionnaire - Pass/Fail

CritiCall Practical Skills Test - Pass/Fail 

Oral Interview - (Passing score of 80% in this phase is required for advancement)

Executive Interview

Police Chief’s Interview

Post-Offer Background Investigation

Psychological Examination

Post-Offer Medical Examination including drug screening

ADDITIONAL INFORMATION: 

The expected duration of the selection process may take between 4 and 6 months.  Eligible candidates may remain on the active eligibility list throughout the active hiring process.  If a candidate does not successfully pass the examination process, the Town of Rocky Hill allows for re-application six (6) months from the date of the last oral board examination.  If the application or background investigation process reveals criminal activity involving a felony, Class A or Class B misdemeanor, or other activities inconsistent with standards of the department or POSTC, which effectively render the candidate ineligible for appointment to a position within the department at this time or in the future, the candidate will be so notified in writing. 

Please direct questions regarding this position to jphelps@rockyhillct.gov