Valley Shore Emergency Communications, Inc. - Telecommunicator - Per Diem

                                                 Valley Shore Emergency Communications, Inc.

Valley Shore Emergency Communications, a regional 911 dispatch center serving 12 municipalities and coordinating fire and EMS, and services for 20 agencies as well as regional CMED (Coordinated Medical Emergency Direction), is seeking dedicated individuals to join our team as 911 Telecommunicators.

As a 911 Telecommunicator, you will serve as the vital link between the public, first responders, and medical facilities. This role involves answering emergency and non-emergency calls, dispatching fire and EMS resources, and coordinating medical communications between field units and area hospitals. The ideal candidate thrives in a fast-paced, team-oriented environment and can remain calm under pressure.

Valley Shore Emergency Communications stands out for its regional impact, operational excellence, and commitment to serving both the public and first responders with professionalism and precision. These qualities make VSECI an indispensable part of the emergency services network in Connecticut.

Regional Focus and Collaboration:

VSECI serves a diverse group of 15 towns in the Lower Connecticut River Valley, providing centralized emergency dispatch services. This regional approach fosters streamlined resource allocation and communication for fire and EMS services, as well as mutual aid coordination and an expertise in managing large-scale, multi-agency incidents.

Expertise in CMED Services:

VSECI provides Coordinated Medical Emergency Direction (CMED) services, making it a critical hub for EMS communications. This includes coordinating hospital notifications and bed availability, streamlining communication between EMS units and healthcare facilities, and supporting large-scale medical emergencies or mass casualty incidents.

Advanced Technology:

VSECI integrates cutting-edge technology into its operations, ensuring accurate and rapid communication between first responders, hospitals, and dispatchers. Investments in robust radio systems, computer-aided dispatch (CAD) systems, and GIS mapping enhance situational awareness and efficiency.

Local Expertise and Adaptability:

As a regional dispatch center, VSECI understands the unique needs and challenges of the towns it serves, tailoring its operations to meet these requirements. Each town's specific protocols and preferences are seamlessly integrated into dispatch workflows.

VSECI emphasizes:

Rigorous training programs for telecommunicators, ensuring they are prepared to handle high-pressure emergencies.
Exceptional customer service to the public and first responders.
Continuous improvement through feedback and innovation.

Strong Community Relationships:

Valley Shore 911 has cultivated trust and reliability within the communities it serves. Dispatchers are not just voices on the line—they are the lifeline for local residents and responders in critical moments.

Minimum Qualifications

• High school diploma or equivalent
• Experience in emergency communications and/or public safety (preferred)
• Licensed as an Emergency Medical Service Provider (preferred)
• Ability to obtain the following certifications within one (1) year of hire:
  • APCO Emergency Medical Dispatch (EMD)
  • State of Connecticut Telecommunicator Certification
  • E911
  • NIMS: IS-100, IS-200, IS-700
• Complete the following pre-employment testing:
  • Background Check
  • Drug Screening
  • Physical Examination

Job Description

The 911 Telecommunicator is a critical member of the public safety team responsible for receiving, prioritizing, and dispatching emergency and non-emergency calls for fire and EMS services across 20 agencies within 12 municipalities. This position involves operating a state-of-the-art communications system to ensure efficient dispatch of appropriate resources and maintaining constant communication with first responders to ensure their safety and effectiveness.

The Telecommunicator also answers 911 emergency calls from the public, providing pre-arrival instructions when necessary and offering calm, professional guidance during critical situations. As part of a center that serves as the regional CMED (Coordinated Medical Emergency Direction), the Telecommunicator coordinates medical resource allocations, ensures clear and effective communication between EMS personnel and area hospitals, and assists in managing medical facility notifications and updates during emergencies.

This role requires quick decision-making, attention to detail, and the ability to thrive in a fast-paced, high-pressure environment while serving as the vital link between the public, first responders, and medical facilities.

Testing Requirements

Must complete a skills evaluation which is used as a reference, but no minimum score is required to proceed in the process.

Hiring Process

The hiring of a telecommunicator is a multiple phase process, and generally includes:

1. Application at www.policeapp.com
2. Skills Evaluation
3. Oral Interview Panel
4. Background Investigation
5. Medical Exam/Drug Testing

Equal Opportunity Statement

Valley Shore Emergency Communications, Inc. is an equal opportunity employer dedicated to fostering an inclusive and diverse workplace. We are committed to providing equal employment opportunities to all qualified applicants for the position of 911 Telecommunicator, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

We value diversity and believe that it strengthens our ability to serve our communities with professionalism and compassion. Join our team and help us provide exceptional emergency communication services to our residents, visitors, and first responders.