UConn - UConn Dispatcher Trainee

Job Announcement:

UConn Dispatcher Trainee

Division of University Safety

The Division of University Safety, Police Department at the Storrs Campus of the University of Connecticut is seeking applicants for a UConn Dispatcher Trainee position.

This is a fast-paced public safety emergency services dispatch center position that requires heavy computer use and the ability to multi-task.  The incumbents in these positions will be required to work varying hours, including evening and night shifts, weekends & holidays.  These are full-time, permanent positions with a minimum annual salary of $51,096.

These positions will be appointed at the entry level of UConn Dispatcher Trainee with promotional opportunity available.  The selected candidates will be expected to successfully complete the training and experience required to qualify for the target level of UConn Dispatcher.

Duties Include:  Perform police and fire dispatch duties at a fast-paced 911 Public Safety Answering Point (PSAP) for the University of Connecticut at Storrs. The incumbent will prioritize emergency situations, provide information to visitors, and receive on-the-job training to qualify for the target level of UConn Dispatcher.

Minimum Qualifications:  Any experience or training which provides the skills and abilities indicated above, such as good interpersonal skills; basic oral and written communication skills; ability to think and act quickly in an emergency with judgment and discretion.

Preferred Qualifications:  Excellent interpersonal and communication skills including the ability to listen and communicate calmly, effectively and courteously in emergency and non-emergency situations; basic reading comprehension skills that demonstrate ability to problem solve and make sound decisions; ability to speak proper English and enunciate clearly; ability to determine priorities among multiple issues; excellent computer skills; good typing skills that demonstrate speed and accuracy; knowledge of terminology, coding, symbols and standard abbreviations used in radio communication; knowledge of and ability to interpret and apply state and federal laws, statutes, regulations and procedural guidelines relating to emergency services; and ability to analyze problems and take appropriate actions. Also any of the following qualifications are preferred: Telecommunicator certification from DSET (Division of Statewide Emergency Telecommunication), certification in National Crime Information Center (NCIC) and Connecticut Online Law Enforcement Communications Teleprocessing (COLLECT) systems as well as Emergency Medical Dispatch (EMD). 

To qualify for the target level of UCONN Dispatcher, chosen candidates will be required to obtain and retain Telecommunicator certification from DSET (Division of Statewide Emergency Telecommunication), certification in National Crime Information Center (NCIC) and Connecticut Online Law Enforcement Communications Teleprocessing (COLLECT) systems as well as Emergency Medical Dispatch (EMD). 

Application Instructions:  Applicants must provide a resume and should consider providing references and a cover letter that includes why you want to become a UConn Dispatcher at the University of Connecticut; your expectations of the job and what skillsets you can bring to the position. Candidates will be selected for interview based on a review of their application materials and preferred qualifications. Incomplete applications will not be considered.  Employment of the successful candidate will be contingent upon the successful completion of a pre-employment criminal background check, physical examination and a psychological evaluation.

All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp.

All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.

The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce.  The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner.  This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all.  We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same.  All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The University of Connecticut is an AA/EEO Employer.

Please direct questions regarding this position to workforce@uconn.edu