UConn - UConn Security Call Center Operator (Telecommunications Dispatcher)

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Job Overview

Department UConn Police Department
Job TitleUConn Security Call Center Operator (Telecommunications Dispatcher)
SalaryStarting salary $50,199.17
Registration Fee$35.00
Location Storrs & Regional Campuses, CT

Job Announcement

Security Call Center Operator

Search #496844

Farmington (1 position)


The Security Call Center Operator for the University of Connecticut Health Center is accountable for providing a communications link between agency units and/or divisions, other public safety agencies and the public.


Receives, transmits and relays police, fire, medical and other emergency information to and from appropriate personnel; provides appropriate dispatch responses to calls such as: traffic accidents and injuries on state property and police, fire and medical emergencies; determines and evaluates emergency or non-emergency situations, prioritizes and takes appropriate action including interpreting and relaying information to offsite personnel; operates communications equipment such as: computer, radio, telephone and related communications equipment; operates computer assisted dispatch (CAD), National Crime Information Center (NCIC) and Connecticut On-Line Law Enforcement Communications Teleprocessing (COLLECT) systems; operates VOTER system to determine radio transmission capability; monitors various cameras and alarm systems within the agency complex; logs communications received during shift and maintains records for purpose of ready identification; advises other agencies on incidents of special concern; contacts and may coordinate with agency units and/or outside agencies such as: State Police and local public safety agencies; independently responds to calls from the general public and refers to appropriate personnel; may monitor other state and local police, fire and medical radio frequencies; may perform varied clerical and statistical work; performs related duties as required. Incumbents in this class may be required to work in tiring positions for long periods of time.

Knowledge of and ability to operate and monitor communications equipment; knowledge of terminology and coding used in radio communications; knowledge of and ability to interpret and apply state and federal laws, statutes, regulations and procedural guidelines relating to communications; interpersonal skills; computer keyboarding skills; ability to listen and communicate calmly, effectively and courteously in emergency and non-emergency situations; ability to speak proper English and enunciate clearly; ability to function and react calmly, effectively and efficiently under stress; ability to think and act quickly in emergency situations with judgment and discretion; ability to exercise discretion in handling confidential information; ability to follow oral and written instructions; ability to maintain records.


  • One (1) year of experience in dispatching and operation of communication equipment.


  • Experience working in a hospital environment
  • Experience working at a school or higher educational system
  • Experience working with security personnel
  • Experience using a multi-line telephone system
  • Experience monitoring alarm, access control and CCTV systems
  • Advanced computer skills using databases and other related technology (LEAS, CAD)



  • Incumbents in this class may be required to possess and retain certification as a Telecommunicator.
  • Incumbents in this class may be required to receive within three (3) months of appointment and retain certification in NCIC and COLLECT systems.
  • Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays.



This is a full-time permanent position with a current work schedule of 7 days on, 2 days off, 3 days on, 2 days off.  Available shifts are 3:00 p.m. – 11:00 p.m. or 11:00 p.m. – 7:00 a.m. with every other weekend off. The starting salary for this position is $50,199.17 per year in addition to a comprehensive benefits package that includes, full medical/dental insurance benefits.


Employment of the successful candidate will be contingent upon the successful completion of a pre-employment criminal background check, psychological exam and physical exam, including drug testing.


For full consideration, the following documents are required to be uploaded with the application:

Upload 1: A current resume

Upload 2:  A statement of qualifications, letter of application or cover letter which clearly identifies that the applicant meets the minimum job qualifications and which (if any) of the preferred job qualifications the applicant has.

Upload 3:  A list of three (3) professional references, to include the names, telephone numbers and email addresses.

Applications submitted without the requested information, as noted above, may be removed from employment consideration. 

This job posting is scheduled to be removed at .

All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp

The University of Connecticut is committed to building and supporting a multicultural and diverse community of students, faculty and staff. The diversity of students, faculty and staff continues to increase, as does the number of honors students, valedictorians and salutatorians who consistently make UConn their top choice. More than 100 research centers and institutes serve the University’s teaching, research, diversity, and outreach missions, leading to UConn’s ranking as one of the nation’s top research universities. UConn’s faculty and staff are the critical link to fostering and expanding our vibrant, multicultural and diverse University community. As an Affirmative Action/Equal Employment Opportunity employer, UConn encourages applications from women, veterans, people with disabilities and members of traditionally underrepresented populations.

Please direct questions regarding this position to workforce@uconn.edu

Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. If the deadline date is not specified in the announcement, the agency has sole discretion on setting the deadline and jobs may close without notice. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.

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