Meriden - Dispatcher
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CITY OF MERIDEN
Public Safety Telecommunicator
This is highly responsible public communications work involving accurate receipt and appropriate response to public calls made to the City of Meriden.
Work involves responsibility for prompt and accurate receipt of messages of an emergency or administrative nature and the dispatching of appropriate personnel and equipment as required by the particular circumstances. Duties include receiving calls for service from the public, broadcasting appropriate instructions to Police and Fire radio units or to other services, such as the Ambulance service, Highway Department, Utility companies or other police and fire agencies. The position also has the responsibility for frequently making critical emergency response decisions. The work requires that the employee have considerable knowledge, skill and ability to effectively communicate with people who may be in many different emotional states and to respond appropriately.
Must be able to work between 3 rotating shifts, (midnights, day shift and evening shifts) weekends and holidays; considerable clerical, keyboarding and communication skills. Must be able to speak and understand English. Candidate must possess excellent writing skills in order to formulate narratives of incidents to be dispatched. Bilingual a plus. 5 additional points each for military veterans and Meriden residents will be applied to written test score. Preference and additional pay will be given for certified dispatchers with recent municipal experience. Full benefit package. Apply on line at policeapp.com. Job announcement and CPCA testing information also on policeapp.com.
Closing date is Friday, May 5, 2017.
Works under the direction of a supervisor in the Communication Division.
Examples of Duties:
- Receives and determines appropriate response to police, fire and emergency calls.
- Redirects calls to the appropriate service(s) e.g., City Highway Department, Dog Warden, Recreation Department, State Police, etc.
- Receive after hour call for all departments in the City of Meriden including, but not limited to, Highway, Water, Sewer, Animal Control and Parks Department.
- Records call, broadcasts and complaints received and maintains appropriate documentation of events.
- Broadcasts information to police radio patrol units in vicinity regarding complaints and relays instructions or questions from remote units.
- Operates telephone console, radio console and computer terminal and monitors alarm systems.
- Monitors cell-block and perimeter cameras.
- Maintain status and location of patrol officers, neighborhood initiative officers, private duty officers, police supervisors, detectives, officers on special assignment, fire apparatus, fire supervisors, fire mutual aid, spare apparatus, volunteer fire fighters and animal control officers.
- Certification training in Power Phone Law Enforcement, Fire Service and Emergency Medical Dispatch
- Salary Range $44,972.80 to $53,543.20
- Shift differential 7.5% for evening/midnight shift certification bonus
- Uniform allowance
- Paid training - Certifications in Police/Fire/EMS Dispatch
- Paid Vacation and Holidays
- Tuition reimbursement
- Longevity pay
- Paid training & continuing education program
Receive requests and convey pertinent data for information regarding but not limited to; vehicle registration, driving records, NCIC warrants, PRAWNs warrants, protective orders, supervised probation, non supervised probation, stolen vehicles, missing persons, stolen guns, stolen articles and sex offenders.
Monitor several complex public safety radio frequencies including 3 Meriden Police channels, state police hotline, ITAC, 3 Meriden Fire channels, intercity fire, Fire department control, as well as, the Public Works Department radio.
CAD system duties include, but not limited to entering calls for service, researching data on all individuals included in the call for service, entering data into the call that pertains to all individuals and vehicles involved in that call for service, researching the address, researching prior calls for service, researching individuals in the OP files for each call, researching and printing all protective orders when requested, entering and deleting bolos, entering and deleting advisories, printing activity reports, printing calls for service, researching towed vehicles.
PRAWN warrant duties include, but not limited to, running warrant packages for each felony warrant, entering all felony PRAWN warrants into NCIC, printing off proper PRAWN paperwork and cancelling all PRAWN warrants at time of warrant service, running arrest paperwork for all out of town prawn warrants.
Performs related work as required.
Knowledge, Skills and Ability:
- Good knowledge of appropriate city services and procedures.
- Good knowledge of radio procedures and radio codes.
- Considerable ability in oral and written communications.
- Considerable ability to remain calm and professional in stressful situations.
- Good listening ability.
A high school diploma or the equivalent plus 3 years of progressively responsible clerical experience including public contact, or an equivalent combination of education and qualifying experience substituting on a year-for-year-basis.
Ability to work overtime is an essential component for this position.
Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.