Training Courses

De-Escalation in Public Safety

Date & Time:
  • December 3, 2026 - 8:00 AM–12:00 PM (Eastern Standard Time)
Location:
46 Chestnut Street, Dover, NH 03820
Agency:
Kyle Tilsley
Training Hours:
4 hrs

Instructor: Kyle Tilsley

Date: December 3, 2026

Time: 8:00 am - 12:00 pm

Duration: 4 hours

Cost: $179.00

Location: Dover Police Department, 46 Chestnut Street, Dover, NH 03820

Categories: Corrections, Dispatch, Law Enforcement, Other: EMS, EMA, Fire, Park Rangers, Prosecutors/DAs

Class Tags: Fundamentals

Course Description

Learn how to handle aggressive behavior, negative attitudes, excessive sarcasm, hidden agendas, and other sources of conflict safely and productively. Discover techniques to defuse "hot button" situations, calm explosive personalities, and exercise damage control without losing confidence and composure.

Course Objectives

  • Identify physiological changes that occur when individuals become hostile or angry.
  • Learn communication skills to de-escalate and defuse hostile encounters.
  • Learn methods to re-direct the thought process for de-escalation.
  • Learn the cognitive limitations when people become hostile or angry and how to address it.
  • Alleviate volatile situations before they escalate into full-scale confrontations.

Equipment Needed: None