Training Courses

Investigating Citizen Complaints for Supervisors

Date & Time:
  • November 5, 2026
Location:
Online
Agency:
Legal and Liability Risk Management Institute

Instructor: Jerry Rodriguez

Course Details:

  • Format: Online
  • Date: November 5, 2026
  • Duration: 2 hours
  • Cost: $150.00

Categories: Management, Internal Affairs

Overview

Supervisory personnel face the important responsibility of receiving and investigating complaints filed by members of the public regarding the conduct of their staff members. The foundation of any investigation that is fair, impartial, and grounded in factual evidence begins with a comprehensive preliminary review phase. This initial stage establishes the framework for all subsequent investigative actions and carries significant influence over the ultimate determination—whether a complaint will be deemed sustained, unfounded, or not sustained.

A thorough preliminary investigation serves as far more than a starting point; it functions as the fundamental cornerstone supporting all future determinations and actions. This course provides participants with an in-depth examination of the critical elements that comprise an effective preliminary investigation, along with a practical roadmap for conducting the investigation methodically. Attendees will learn how to systematically collect all pertinent facts and evidence needed to render conclusions that are both fair and well-informed.