Crisis Communication and Critical Incident Skills for Dispatchers by PATC

Crisis Communication and Critical Incident Skills for Dispatchers

Duration: 2 Days

Professional Development Hours: 16 PD hours

Cost: From $400.00 (excluding tax)

Instructor: Andrew Young

Course Overview

This specialized training program is designed for emergency service telecommunicators who need to develop and enhance their crisis intervention capabilities. Participants will gain a comprehensive understanding of fundamental crisis intervention techniques while exploring practical responses to various critical incidents and serious crimes, including active shooter scenarios, hostage situations, kidnapping events, and encounters with barricaded individuals experiencing mental health crises or suicidal ideation.

Key Topics

The course examines intervention strategies specific to individuals experiencing mental health emergencies or suicidal crises, along with established best practices for managing critical incidents. Throughout the program, real-world case studies drawn from the instructor's extensive experience as a police hostage negotiator and crisis intervention specialist provide valuable context and illustrate practical applications of the concepts being taught. The training incorporates hands-on practice and skill refinement activities to ensure participants can effectively apply these techniques in their work environments.

Schedule

This is a 2-day class with sessions running from 8:00am to 4:00pm local time each day.