Supervising a Telecommunications Center by IPTM
Supervising a Telecommunications Center
The Institute of Police Technology and Management offers this specialized program tailored for newly appointed non-sworn supervisors and managers working in public safety and emergency medical services communication centers. Those seeking foundational training in this critical area will appreciate the comprehensive, fast-paced curriculum packed with practical and immediately applicable knowledge.
Through a combination of lectures, group discussions, and interactive hands-on projects, participants will explore both the practical and legal dimensions of managing a public safety communications operation. Course sessions address the most pressing administrative challenges facing communication centers today, equipping supervisors and managers with the competencies—including knowledge, skills, and professional attitudes—necessary to lead their organizations forward effectively.
Course Topics
- Supervisor and manager roles and responsibilities
- Frequent errors made by newly appointed supervisors and managers
- Foundational leadership development
- Federal legal requirements affecting supervisors and managers
- Performance evaluation processes for telecommunicators
- Documentation procedures and disciplinary progression
- Staff development and mentoring
Target Audience
This program is intended for public safety agency telecommunication shift supervisors and managers who have not yet completed basic supervision or management training.
Course Details
Duration: 16 hours
Instructor: Mark Whitby
Class Hours: 8:00 AM to 5:00 PM
Cost: $595.00
Scheduled Sessions
Session 1: April 6-7, 2027 in Jacksonville, Florida
Session 2: September 28-29, 2027 in Jacksonville, Florida
Location: Adam W. Herbert University Center, 12000 Alumni Drive, Jacksonville, FL 32224 (IPTM - University of North Florida)