Supervising a Telecommunications Center by IPTM
Supervising a Telecommunications Center
The Institute of Police Technology and Management presents a comprehensive program tailored for newly appointed non-sworn supervisors and managers working in public safety and EMS communication centers. This intensive course delivers a wealth of practical knowledge and is ideal for those seeking their first formal training in this specialized field.
Through a combination of interactive lectures, group discussions, and practical exercises, participants will explore the fundamental principles of public safety supervision and management. The curriculum addresses real-world challenges commonly encountered in communication center operations, while emphasizing the core competencies—knowledge, skills, and professional attitudes—needed to guide communication centers forward effectively.
Course Topics
- Supervisor and manager responsibilities and expectations
- Frequent pitfalls encountered by those new to supervisory roles
- Leadership fundamentals and skill development
- Federal regulatory requirements affecting supervisors and managers
- Performance evaluation procedures for telecommunicators
- Written records, corrective action processes, and disciplinary procedures
- Staff development and professional growth strategies
Course Details
Duration: 16 hours
Intended Audience: Shift supervisors and managers in public safety telecommunication operations who have not completed previous supervisory or management training programs
Instructor: Mark Whitby
Scheduled Sessions
Session 1: April 6-7, 2027 | Jacksonville, Florida | 8:00 AM - 5:00 PM | $595.00
Session 2: September 28-29, 2027 | Jacksonville, Florida | 8:00 AM - 5:00 PM | $595.00
Location: Adam W. Herbert University Center, 12000 Alumni Drive, Jacksonville, FL 32224