Interacting Effectively with the Mentally Ill

Instructor: Amber Landers, PhD

Date: February 18, 2027

Location: Newport Beach, California (Orange County, ZIP 92663)

Duration: 4 hours

Cost: $98.00

Categories: De-Escalation, Communication, Mental Health

Course Overview

This four-hour training program equips public safety professionals with essential knowledge and practical competencies for effectively engaging with individuals in mental health crisis situations. The course combines theoretical understanding of mental illness with hands-on techniques designed to foster safer, more humane, and constructive interactions.

Learning Outcomes

Participants will develop competency in multiple critical areas, including:

• De-escalation techniques for managing volatile situations
• Active listening skills for better rapport and understanding
• Effective communication strategies tailored to individuals with mental health conditions
• Application of the T.A.C.T. Model to promote positive outcomes

Topics Covered

The curriculum addresses:

• Understanding Mental Illness and Deinstitutionalization
• Bipolar Disorder
• Schizophrenia and Psychotic Disorders
• T.A.C.T. Model
• Crisis Intervention and De-escalation
• Active Listening and Effective Communication