Communicating for Success in Multi-Generational Policing – Hingham PD

This one-day seminar focuses on enhancing communication skills through a comprehensive exploration of the communication process and strategies for improving your personal communication style. The program emphasizes identifying and overcoming typical communication barriers, applying generational-specific communication approaches, and fostering effective multi-generational team dynamics within law enforcement and municipal organizations.

Program Benefits

• Establishes stronger communication channels between individuals and maintains open lines of dialogue
• Improves understanding and reduces miscommunication
• Simplifies instructions and questioning between individuals
• Creates more relaxed exchanges of information, suggestions, and directions
• Assists with better productivity of employees and cooperation of citizens
• Improves employee motivation, engagement, and satisfaction
• Reduces conflict within the agency and with the public

Program Outline

• Communication Basics
• Listening and Rapport Building
• Controlling Emotions
• Generational Differences & Communication Considerations
• Critical Communications
• Communicating While Making a Team
• Scenarios and Tying It All Together

Who Should Attend

• Sworn and Civilian Personnel
• Front Counter Personnel
• Receptionists
• Police, Fire, School and Municipal Staff
• Interns
• Community Specialists
• Telecommunications Personnel