Filmed on Duty: Successful Field Communication for Government Employees

Course Price: $189.00 (reduced from $225.00)

Scheduled Date: October 21, 2026 at KEAN University

Course Hours: 8:30 AM - 4:30 PM

CEU Credits: 6 NJ DLGS CEU Credits available for Municipal Finance Officers, County Finance Officers, Tax Collectors, QPAs, and Municipal Clerks

Course Overview

This comprehensive one-day seminar equips public sector employees with essential communication strategies for managing encounters with social media users in the digital age. Developed collaboratively by experienced law enforcement professionals and public information officers, the training focuses on proven techniques for handling situations that may be recorded and shared online.

Why This Training Matters

In today's environment, virtually every interaction between a public employee and a citizen carries the potential to become viral social media content. Words spoken during high-pressure moments can irreparably damage individual careers and compromise an agency's reputation, brand credibility, and public trust. While organizations invest considerable resources in tactical training, administrative development, and specialized skills, many neglect preparation for this critical dimension of public engagement. This course bridges that gap by providing participants with the psychological and verbal tools necessary to maintain professionalism during unscripted public encounters.

Who Should Attend

This training is designed for any public employee—sworn or civilian—who may interact with the public during their work duties, including:

• Police and Sheriff's Officers, Detectives, and Specialty Unit Personnel
• Law Enforcement Supervisors
• Command Staff and Middle Management
• Internal Affairs Personnel
• Correctional Staff
• Fire Department Personnel
• All civilian support staff

Course Content

Participants will learn best practices for professional engagement with impromptu social media influencers, gaining practical tools and strategies to succeed in these psychological and verbal encounters while safeguarding their professional image and protecting their agency's reputation.

Registration & Payment Options

Attendees may register using credit card payment or submit a purchase order. Once registration details are entered, participants are immediately registered for the course, even if payment is pending through a purchase order arrangement.

Cancellation Policy: Cancellations must be submitted within 48 hours of the course date. Modifications and participant swaps are permitted at any time, including the day of training. Cancellations received after the 48-hour deadline will incur a 50% tuition charge.

Note: This is not a Public Information Officer (PIO) course. This training is essential for all public sector employees.