Supervising a Telecommunications Center by IPTM
Supervising a Telecommunications Center
The Institute of Police Technology and Management offers this specialized program tailored for newly promoted non-sworn supervisors and managers in public safety and emergency medical services communication centers. Participants who have not previously received formal supervision or management training will benefit from this comprehensive, fast-paced curriculum.
The course employs a combination of classroom lectures, interactive discussions, and hands-on projects to present practical and legal aspects of managing public safety communications operations. Participants will explore critical administrative challenges commonly faced in communication centers while developing the essential knowledge, skills, and leadership qualities needed to guide their teams forward effectively.
Course Topics
- Supervisor and manager responsibilities and roles
- Typical pitfalls encountered by newly promoted supervisors and managers
- Foundational leadership development
- Federal regulatory requirements for supervisors and managers
- Performance evaluation procedures for telecommunicators
- Record keeping and disciplinary procedures
- Staff development strategies
Program Details
Duration: 16 hours
Instructor: Mark Whitby
Schedule: Classes run from 8:00 AM to 5:00 PM
Cost: $595.00
Location: Adam W. Herbert University Center, 12000 Alumni Drive, Jacksonville, Florida 32224
Intended Audience
This course is designed for telecommunication shift supervisors and managers within public safety agencies who have not completed introductory supervision or management training programs.