Telecommunications FTO Program by IPTM
Telecommunications FTO Program
This comprehensive training is designed for Communications Field Training Officers (CTOs) who are new to the role, as well as for CTO Program Managers and communications center shift supervisors seeking to enhance their expertise. The course equips participants with essential knowledge and practical skills needed to effectively train and evaluate newly hired telecommunicators within their agencies.
Participants will explore the multifaceted responsibilities of the CTO position and gain proficiency in establishing legally defensible standardized evaluation procedures through interactive discussions and hands-on exercises. The program covers two distinct CTO program structures and emphasizes the importance of mandatory documentation requirements. Additionally, attendees will learn how to develop and implement remedial training action plans to address performance gaps and navigate trainee termination procedures when necessary.
The program curriculum is grounded in the nationally recognized, legally defensible FTO process originally developed by the San Jose Police Department and adopted by public safety agencies throughout the United States. This course fulfills the training standards established by CALEA accreditation requirements.
Whether establishing a new CTO program or enhancing an existing one, this course provides the foundational knowledge and strategic insights needed for success. The instructors bring national expertise in CTO and FTO program development and have played key roles in implementing these programs within their respective agencies.
Key Topics Covered
- Required CTO program documentation and forms
- CTO program structure options and implementation
- Daily evaluation procedures for trainees
- Rating scale methodology and application
- Standardized Evaluation Guidelines utilization
- Narrative report writing for trainee assessments
- Remedial training plan development and execution
- Training checklist management and oversight
Intended Audience
This training is ideal for public safety telecommunications staff who conduct field training for newly hired telecommunicators, communication center supervisors overseeing CTO activities, FTO program managers, and communications center directors. Individuals who have not completed a basic dispatcher FTO course or who have not been involved in FTO programs for more than five years will find this course particularly valuable.
Duration: 16 hours
Instructor: Mark Whitby
Fee: $595.00
Class Hours: 8:00 AM to 5:00 PM
Location: Adam W. Herbert University Center, 12000 Alumni Drive, Jacksonville, FL 32224
Available Dates: January 26-27, 2027 and July 27-28, 2027