Training Courses

Street Smart Communication for Rookie Officers by Calibre Press

Date & Time:
  • November 3, 2026
Location:
Phoenix, AZ

Street Smart Communication for Rookie Officers

Course Details:

Date & Time: November 3, 2026, 8:00 am - 4:00 pm

Location: Arizona Peace Officer Standards & Training Board, 2643 E. University Drive, Phoenix, Arizona 85034

Cost: $219.00 USD

Hosted By: Arizona Peace Officer Standards & Training Board

Course Overview:

This training program, developed by Calibre Press with over 40 years of excellence in law enforcement education, addresses a critical challenge facing modern officers. Young officers who have grown up in the digital age often rely heavily on text-based and social media communication, making face-to-face interpersonal interactions and the management of volatile individuals increasingly difficult.

The course is designed to equip rookie officers with essential communication and tactical decision-making abilities. Through analysis of actual citizen encounter videos—including challenging scenarios involving unreasonable, agitated, and violent individuals—instructors will teach officers how to look beyond surface behavior to identify underlying needs, thereby enabling them to more effectively control, redirect, and influence situations while minimizing the potential for violence.

Key Topics Covered:

  • Reading People: Rapidly assessing and interpreting incoming information
  • Need and Intent: Identifying what individuals truly require and intend
  • Detecting Deception: Recognizing behavioral and verbal cues that indicate dishonesty
  • Self-Control: Managing personal verbal and non-verbal communication
  • Control, Redirect & Influence: Mastering human behavior management techniques
  • Lowering the Temperature & Reducing the Stress: Evidence-based de-escalation strategies
  • When Force is the Only Option: Sound tactical decision-making during force incidents
  • The Five Truths of Human Interaction: Understanding human behavioral motivations
  • The Smart Phone Generation: How technology and cultural shifts affect communication abilities
  • Dopamine, Addiction & Short Term Attention Spans: Understanding behavioral factors in today's society

This course provides practical leadership skills valuable to both new officers seeking foundational knowledge and experienced leaders interested in continuing professional development.