City of Worcester Emergency Communications Center - Director of Emergency Communications and Emergency Management

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Job Overview

Department City of Worcester Emergency Communications Center
Job TitleDirector of Emergency Communications and Emergency Management
Location Worcester, MA

Job Announcement

City of Worcester Emergency Communications Center, MA Police Jobs

City of Worcester

Emergency Communications

Director of Emergency Communications and

Emergency Management 

The City of Worcester is seeking a dynamic and experienced individual to serve as the Director of Emergency Communications. The position is responsible for the management and operation of the Emergency Communications Center handling Police, Fire, and E911 calls for services as well as the coordination of the City's Emergency Management Program. The successful candidate will: facilitate the effective delivery of emergency communication services utilizing computer-aided dispatch equipment; manage the 800 MHz trunked radio communication networks and associated hardware, software and equipment; determine operational policy and guidelines; develop Emergency Management procedures to ensure the highest levels of preparedness, response and recovery; direct the City’s Emergency Operations Center; and perform departmental administration, budget, personnel management, and grant administration. 


  • Two years of experience in police and fire communications operation as a supervisor
  • At least five years related experience


  • BA/BS in Public Safety Communications, Fire Science Administration, Emergency Management, or Criminal Justice.
  • Prior experience in management and operation of a major municipal Emergency Operations Center
  • NIMS ICS 400 and EOC management certification.

A combination of education and experience demonstrating the ability to perform the duties of the position will be considered. Successful candidate must obtain state 911 certification upon employment. Must possess a valid Massachusetts Driver’s License. 

To apply, please visit: or send resume and cover letter on or before Friday, April 20, 2018 to:  City of Worcester, 455 Main Street, Room 109, Worcester, MA  01608.  EOE/AA employer.



Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. If the deadline date is not specified in the announcement, the agency has sole discretion on setting the deadline and jobs may close without notice. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.

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