New Britain Public Safety Telecommunications Center - "Certified CT Telecommunicator ONLY"

Public Safety Telecommunicator - Lateral Transfer

GENERAL STATEMENT OF DUTIES:

Performs responsible public safety telecommunications services and other duties as part of a complex highly integrated communications system. Performs telephone attendant services, operates a series of electronic communications and related equipment, records information in manual and automated systems, analyzes query results and displays, renders decisions based on policies and procedures, and often works under extreme pressure. Responsibilities include exercising good judgment, communicating with both the public and service providers effectively, and rendering critical life safety decisions. Reports exceptions to supervisors. Assists in the training and coaching of new employees. 

SUPERVISION RECEIVED:  

Receives oral and written instructions from a Public Safety Telecommunicator in a higher level, or the Public Safety Telecommunications Manager or his designee.

ILLUSTRATIVE EXAMPLES OF WORK:

During a training period, develops a working knowledge and understanding of the public safety communications system including component technologies and services. May attend and is required to successfully complete mandated certifications by the local, state, and federal authorities. Performs duties, under supervision, with gradually increasing responsibilities. Responds to calls and other requests for public safety assistance. Analyzes information, records pertinent data into information systems, makes decisions regarding resource assignments, provides assistance to the public over telephones and related communications systems, notifies appropriate authorities of the nature of service requests and emergencies. Receives, evaluates, and transmits orders and instructions to appropriate personnel. Tests systems and reports malfunctions. Under direction, answers routine requests for information on public safety matters and makes appropriate referrals as necessary. Operates a networked personal computer with a variety of software and application programs. Performs related duties as assigned.

NOTE:  The above tasks and responsibilities are illustrative only.  The description does not include every task or responsibility.

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to use excellent judgment quickly. Ability to communicate clearly and effectively without emotion over a telecommunications system. Ability to rapidly and accurately enter information into computer-based systems and to track multiple events in a complex, busy, environment. Knowledge of telecommunications systems and functions. Ability to quickly learn and apply rules, regulations and procedures in providing public safety telecommunications services. Must exhibit and maintain high degree of personal integrity. Good audio acuity and sufficient manual dexterity to operate a variety of technical equipment in a rapid fashion. Ability to quickly learn and apply understanding of city geographic features, landmarks and streets.  Shall remain certified as a condition of employment in the following areas:  1) Public Safety Telecommunicator:  2) Enhanced 911 equipment and services or its successor:  3) COLLECT or its successor.  and 4) Emergency Medical Dispatch (EMD).

PROBATIONARY PERIOD: 

The probationary period for this appointment is ten (10) months.

PHYSICAL EXAMINATION: 

The successful candidates will have to complete a post offer, pre-employment City medical examination.

 REASONABLE ACCOMMODATIONS:

All requests for reasonable accommodations in the testing process must be made in writing, no later than the closing date for applications. Documentation must be from a medically licensed professional, and must be current within one year of the closing deadline for applications. Documentation of the disability must include what the disability is, what accommodation is being requested, and must be received no later than two (2) weeks after the closing deadline for applications. A candidate’s failure to submit this documentation will result in no further consideration being given for a reasonable accommodation in the testing process.