Job Overview
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Job Prerequisites
- Connecticut Police Chiefs Dispatcher Exam
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Job Announcement
Monroe Police Department
Now Accepting Applications For Dispatcher
Interested and qualified candidates are encouraged to apply!
The Town of Monroe is accepting applications for the position of Dispatcher. Interested candidates should apply, preference will be given to candidates having prior or current certification as a Telecommunicator and/or prior COLLECT certifications. A strong working knowledge of CAD/RMS systems is desirable and the ability to multi-task between phone, radio and computer is essential. Candidates should have excellent interpersonal skills, customer service abilities and be willing to work a variety of shifts in a 365/24/7 communications center.
HOW TO APPLY
We will only be accepting applications via PoliceApp.com. We will be accepting applications until June 30, 2023.
ABOUT OUR DEPARTMENT
The Monroe Police Department is a proactive and progressive law enforcement agency with a focus on community policing. The department offers paid training, a competitive salary and benefits package.
SALARY
$45,655 - $51,419 3-7yrs $3,000 stipend - 8yrs plus - $5,000
ABOUT THE PROCESS
The hiring of a police dispatcher is a multiple phase process. Generally, it includes the following:
1. Application (online)
2. Written Exam and/or Dispatch Simulator Exam
3. Oral Interview Panel
4. Personal History Questionnaire
5. Background Investigation
6. Medical Exam/Drug Testing
7. Chief's Interview
JOB DESCRIPTION
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Plans, organizes and performs work according to standard procedures.
- Receives and routes telephone calls for police, fire, medical emergency, animal control, and park ranger.
- Receives enhanced 911 emergency telephone calls and dispatches calls following standardized procedures, or re-routes calls to appropriate agency
- Receives and transmits orders and instructions using appropriate code language.
- Operation of computer terminal to input, receive, and transmit information from State Motor Vehicle and National Crime Information System.
ADDITIONAL RESPONSIBILITIES:
- Records information of police, fire, medical, emergency, animal control, and all other incidents and complaints on in-house police computer record keeping system.
- Monitors teletype messages and interdepartmental radio systems for significant information, and informs shift commander and on-duty personnel
- Daily and weekly testing of Town and interdepartmental radio systems
- Coordinates intercommunication with other Town and State Police departments
- Provides general information to public
- Relays information to inter-departmental groups, utility companies, and wrecker services
QUALIFICATIONS/EXPERIENCE/TRAINING:
Minimal requirement of High School diploma or equivalent, as well as good communication skills are required. Computer and phone skills combined with the ability to multitask are a must. Ability to exercise sound judgment and maintain confidentiality.
Must be eligible to become NCIC certified and obtain a State of Connecticut Public Safety Telecommunications Certificate.
Must be 21 years of age by hire date.
WORK ENVIRONMENT
The employee must conform to all Occupational Safety and Health Act regulations. The employee is required to use safety in the performance of their job. The working environment can be very stressful.
WORK SCHEDULE
Five consecutive days on-duty with two consecutive days off, followed by five consecutive days on-duty with three consecutive days off (5-2 - 5/3). Weekends, Holidays and over-night shifts are mandatory.
We consider applicants for all positions without regard to race,
color, religion, creed, gender, national origin, age, disability,
marital or veteran status, sexual orientation, or any other legally
protected status.
Please direct questions regarding this position to recruitment@monroectpolice.com
Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. If the deadline date is not specified in the announcement, the agency has sole discretion on setting the deadline and jobs may close without notice. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.
Applicants are responsible for checking their email and logging into their PoliceApp, PublicSafetyApp, FireFighterApp or EmployementApp account to monitor for emails, scheduling and process updates.
