Rochester Emergency Communications Center - Emergency Communications Center Director (911 Call Center)

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Job Overview

Department Rochester Emergency Communications Center
Job TitleEmergency Communications Center Director (911 Call Center)
Salary$105,379 - $136,025
Location Rochester, NY

Job Announcement

Rochester Emergency Communications Center, NY Police Jobs


Applications will be accepted through the Application Deadline Date (Eastern Standard Time):

  • In person - until 5:00 pm in Room 103A, City Hall
  • Online - until midnight
  • Sent by Mail - postmar ked by the Application Deadline Date

Applications submitted after these times will be rejected.

When submitting an application, please be certain that your paper Application is complete, or if submitting online, that your Personal Information, Education & Experience, are complete, and describe all relevant experience. Applications will be reviewed based upon the information supplied. Resumes may accompany, but will not be accepted in place of, a City of Rochester employment application. Applications may be obtained at City Hall in Room 103A, on the Employment Forms page of the City's website or by sending a self-addressed, stamped envelope to Human Resource Management, City Hall, 30 Church Street, Room 103A, Rochester, NY, 14614.

EEO/ADA Employer

Job Title:  Emergency Communications Center Director (911 Call Center)

Department/Bureau:       Emergency Communications Department

Min Salary: 105379.00

Max Salary: 136025.00

Salary Period: Annual

Final Filing Date: 3/2/2018

Minimum Qualifications

Approximately ten (10) years of increasingly responsible administrative and managerial experience in public safety administration or communications.

General Description/Typical Work Activities

  • Directs the overall operation of the Emergency Communications Center (911 Call Center) which is responsible for providing a centralized point of contact for residents of the city, towns and villages throughout Monroe County and supporting emergency communications for approximately 80 user agencies in police, fire, and emergency medical response;
  • Supervises management staff responsible for oversight of s taff involved in operations (call receipt and dispatch), training, and administrative activities;
  • Formulates long-range plans, to establish operating policies and procedures, to direct internal operations, to develop multi-jurisdictional working relationships, and to resolve varied and complex problems;
  • Oversees t he preparation of the annual operating budget and ensures that proper budget controls are in place;
  • Determines, develops, and implements goals and objectives for management staff;
  • Reviews equipment operations and determines needs and requirements for repair and replacement;
  • Analyzes and projects staffing requirements to ensure service demands are consistently met;
  • Interacts with the general public, user agencies, community groups and the media on issues relating to Emergency Communications;
  • Represents the Department be fore City Council, the County Legislature, and other official bodies;
  • Implements and enforces City and Department safety policies and practices;
  • Keeps abreast of innovative changes in the field of emergency communications and implements appropriate changes accordingly.

Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. If the deadline date is not specified in the announcement, the agency has sole discretion on setting the deadline and jobs may close without notice. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.

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