Wolcott - Dispatcher

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Job Overview

Department Wolcott Police Department
Job TitleDispatcher
Salary$27.33 per hour
Location Wolcott, CT

Job Prerequisites

Job Announcement

General Statement of Duties:

Performs dispatch services for Police, Fire and EMS; Records, inputs, retrieves and transmits information. Shift work to include weekends, holidays and rotating days off with opportunity for overtime.

Supervision Received:

Under the general supervision of the Chief of Police or his designee.

Essential Job Functions:

Receives and transmits 911 and administrative messages over a combined police, fire, and medical emergency communications system. Receives complaints and general requests via telephone and walk-ins for police, fire and medical emergency services and routes calls to proper personnel. Dispatches police vehicles by radio, receives and transmits orders and instructions using appropriate code language to police officers at the scene of an emergency, and dispatches back-up units to provide adequate coverage to other areas.   Dispatches police vehicles to emergency medical calls and notifies ambulance service to respond.  Inputs, retrieves, and transmits information to/from National Crime Information Center (NCIC), Connecticut Online Law Enforcement Communication Teleprocessing (COLLECT) and internal computer system. Uses a CCTV system to monitor and control entrance ways, cell blocks for Police, Schools and Town areas. Receives and transmits complaint calls to Animal Control Officer; Operates Computer Aided Dispatch (CAD) to input and maintain daily complaints as well as various other records management duties.

Physical Demands:  

Able to perform manipulative skills which require hand-eye coordination such as keyboarding skills.  Must be able to see objects closely, as in typing, reading a report, using a computer, monitoring video display screens. Must be able to hear normal sounds with background noise, distinguish voice patterns and communicate with speech as in using a telephone and two-way radio communications.
Must be able to concentrate on fine detail with constant interruptions, attend to task for more than sixty (60) minutes at a time, and remember multiple assignments given to self or others over long periods of time.


Knowledge, Skills and Abilities Required:

Ability to speak and understand the English language clearly. Ability to learn communications procedures and policies and learn town geography. Ability to operate sophisticated, computer based communications equipment. Ability to effectively communicate and elicit information quickly and accurately under stressful conditions. Ability to work and make decisions with little or no supervision.  Ability to multi-task and be able to maintain composure during stressful situations.  Ability to interact well with co-workers, supervisors, and general public required

Requires High School Diploma or GED, or any equivalent combination of education and experience.   Experience with Microsoft Windows, Word and Excel a plus.  Ability to pass thorough background investigation and pre-employment drug screening.

Please direct questions regarding this position to pmalloy@wolcottpolice.org

Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. If the deadline date is not specified in the announcement, the agency has sole discretion on setting the deadline and jobs may close without notice. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.

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