Job Announcement:

PUBLIC SAFETY DISPATCH SUPERVISOR

Job Summary:

Under the general direction of the Director of Emergency Communications, performs responsible work assisting in the daily oversight, monitoring, and supervision of the Public Safety Dispatchers (PSD1 and PSD2). Administers projects as assigned. Makes independent decisions within the delegated scope of activity. Performs all the duties and responsibilities of the Public Safety Dispatchers (PSD1 and PSD2). Assists and participates in the training of new Public Safety Dispatchers.

Supervision Received: Reports to the Director of Emergency Communications or designee.

Supervision Exercised: Supervises the Public Safety Dispatchers on an assigned shift.

• Examples of Duties:

• Plans, schedules, and supervises the work of public safety dispatchers.
• Provide instruction to subordinates, answer questions, and inspect work for accuracy.
• Participates in completing performance evaluations for public safety dispatchers. Meets with the Director of Emergency Communications to review evaluations, and may make recommendations about performance matters.
• Meets with the Director of Emergency Communications regarding disciplinary matters.
• Responds to and resolves conflicts and/or disputes arising from 911 calls with subordinate Dispatchers, Police, Fire and EMS or, other agencies and the public.
• Responds to and resolves employee relations and/or staff conflicts within the Emergency Communications Center, documents same, and provides recommendations for appropriate protocol changes and/or referral to the Director of Emergency Communications for discipline.
• Audits and reviews EMD calls for compliance and proper protocol. Participates in a variety of quality control procedures for departmental operations, including related documentation.
• Actively participates in the conduct of training programs and CTO programs; participates in
• the development of lesson plans and training curriculum, may supervise or oversee training.
• Monitors daily performance and prepares evaluations for probationary PSD1s.
• With the Director of Emergency Communications, reviews dispatch operations to assist in identifying problem areas and initiates related investigations and presents follow-up reports.
• PSD supervisors only in emergency situations, may perform the tasks of PSDI or PSD2.
• Oversees the ordering of supplies and materials. Knowledge, Skills, and Abilities:
• Considerable knowledge of the geographic boundaries of the City of Stamford and surrounding areas including locations of streets and important buildings and sub-divisions.
• Knowledge of the procedures and regulations involved in public safety dispatch.
• Knowledge of computer systems, land mobile radio systems, telephony, and other public safety-related applications.
• Knowledge of the principles and practices of public administration; ability to adhere to prescribed routines and to make decisions in accordance with laws, regulations and established departmental policies.
• Ability to supervise subordinate employees; plan and assign work.
• Ability to motivate, train and evaluate staff.
• Skilled in handling difficult situations involving both the public and subordinate employees.
• Skilled in communicating with and obtaining information from the public.
• Ability to maintain composure under duress when dealing with complaints; utilizing strong interpersonal skills; ability to maintain strict confidentiality of information; ability to be courteous and firm with the public.
• Ability to clearly and concisely communicate orally and in writing under emergency and
• stressful conditions.
• Ability to react quickly and calmly and maintain composure under emergency conditions
• and in stressful situations.
• Skilled in keyboarding.
• Ability to understand and execute oral and written instructions.
• Ability to receive, record, clarify and input oral and written communications accurately.
• Ability to understand and be understood on the telephone and during radio communications.
• Ability to operate all equipment necessary to perform the job such as a computer, two-way
• radio, 911 telephone console, other telecommunications applications and devices, dispatch
• and recording equipment.
• Ability to read and understand laws, ordinances, departmental policies, rules and
• instructions.
• Ability to write reports.
• Ability to work effectively with officials, administrators, and employees; ability to meet and deal tactfully and courteously with co-workers and the public.
• Ability to sit for long periods of time and to execute repetitive motions.

 

Minimum Qualifications:

OPEN COMPETITIVE:

1. High School Diploma or equivalent;
2. Five years of full-time work experience in public safety dispatch telecommunications or emergency dispatch communications within the last 8 years; or AAS degree or equivalent college credits may be used for up to two years of the required work experience. However, all candidates must have at least three years of work experience in public safety dispatch telecommunications or emergency dispatch communications within the last 8 years.
3. AAS degree or equivalent college credits may be used for up to two years of the required work experience. However, all candidates must have at least three years of work experience in public safety dispatch telecommunications or emergency dispatch communications within the last 8 years.

NOTE: All candidates applying under the Open Competitive minimum qualifications must possess the following certifications at the time of application:

• Enhanced 911 Training
• EMD Certification from a State-approved application
• CPR Certification from an accredited organization
• NCIC/COLLECT or comparable state certification
• State of Connecticut Public Safety Telecommunicator Certification, or its equivalent from another

 

State A copy of the above-listed certifications must be submitted at the time of application. Must be able to successfully pass a background investigation, psychological evaluation, and medical examination.

PROMOTIONAL:

1. Current employees of the City of Stamford who meet the Open Competitive requirements listed

above or; Three years of satisfactory service as a full-time City of Stamford Public Safety Dispatcher within the last 5 years.

SPECIAL NECESSARY QUALIFICATIONS:

• Obtain and/or maintain certification as a Public Safety Telecommunicator as required by the State of Connecticut and the City of Stamford.
• Certifications and/or training include, but are not limited to:
• Public Safety Telecommunicator class
• Emergency Medical Dispatch certification
• Fire Dispatch
• Enhanced 911 Training
• COLLECT/NCIC
• In-house CTO training

 

Open competitive, qualified candidates must apply for employment or examination by August 30, 2024, at EmploymentApp.com or PoliceApp.com and pay a fee of $35.

 

The Human Resources Department provides reasonable accommodation to persons with disabilities under the Americans with Disabilities Act (ADA) and the Americans with Disabilities Act Amendment Act (ADAAA). If you need an accommodation in the application or testing process, please contact the Human Resources Division at (203) 977-4070.

EMPLOYMENT BENEFITS:

 Health Plan and Hospitalization
 Dental and Vision
 Paid Vacations and Holidays
 Retirement Plan
 Group Life Insurance
 Sick Leave

VETERAN’S PREFERENCE:

Preferential Points may be given to Eligible Veterans. Check with the Department of Human Resources.

General Conditions for Job Announcements and Civil Service Information can be viewed at www.stamfordct.gov

CHANGE OF ADDRESS:

It is your responsibility to notify the Department of Human Resources of any Change of Address on your application

 

Please direct questions regarding this position to VFrancis@stamfordct.gov