Ridgefield - "Certified ONLY" Overnight Shift Dispatcher (full time)
Job Overview
|
Login & Apply Now
|
Facebook
Twitter
Email
Job Announcement
POSITION AVAILABLE
“Certified ONLY” Overnight Shift Dispatcher
Fulltime shift: 7pm to 7am following a Pitman Schedule (36 hrs one week and 48 the next with every other week with a 3-day weekend off).
DESCRIPTION:
To manage the incoming communication for the Police, Fire and EMS 911 system and routine calls and transmit information to the proper officer, agency or unit of the Departments in a timely manner.
- Receives incoming telephone messages and complaints, maintains a record thereof and assigns an incident number where required.
- Relays all messages and complaints received by telephone or otherwise to the proper officer, agency or unit of the Departments.
- Receives and transmits radio communications as may be required. Keeps continual radio communication with all police, fire and EMS vehicles on the road.
- Provides pre-arrival instructions as outlined by department procedures to callers when necessary.
- Act as greeter to building guests/visitors. Must handle paper form requests and provide information as available.
- Responsible for security system operations and 911-system being correct and properly maintained.
- Transmits over the collect system only those messages authorized by competent authority and keeps information received over that system in strict confidence.
- Keeps all emergency medical calls in strict confidence and transfers any requests for fire or EMS information to a department officer
- Operates computer for entry of police records, ems charts, fire records, incident reports, and search programs as required.
- Maintains all material relating to police, fire and EMS dispatching
- Regular attendance as required by the position
- Have the ability to hear and sit for extended periods of time
QUALIFICATIONS:
- High School graduate.
- Experience in radio procedures and operation of computerized information retrieval systems desirable.
- Data Entry 35 w.p.m.
- Ability to deal with the public using tact, diplomacy and discretion.
- Knowledge of all streets, buildings and general information regarding the Town.
- Current NCIC/Collect clearance, Telecommunicator and EMD and must remain certified.
- Previous experience as a dispatcher.
HIRING RATE:
Starting rate is $31.71 UPSEU Grade 16, Step 1
With a shift differential for the overnight shift of $1/hr
Please direct questions regarding this position to personnel@ridgefieldct.gov
Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. If the deadline date is not specified in the announcement, the agency has sole discretion on setting the deadline and jobs may close without notice. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.
Applicants are responsible for checking their email and logging into their PoliceApp, PublicSafetyApp, FireFighterApp or EmployementApp account to monitor for emails, scheduling and process updates.