Monroe - Police Communications Operator / E911

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Job Overview

DepartmentMonroe Police Department
TypeDispatcher
Job TitlePolice Communications Operator / E911
Salary$41,250 - $46,458
Contactrecruitment@monroectpolice.com
LocationMonroe, CT

Job Prerequisites


Job Announcement

Monroe, CT Police Jobs

Monroe Police Department

Now Accepting Applications For Dispatcher  

Interested and qualified candidates are encouraged to apply!  

The Town of Monroe is accepting applications for the position of Dispatcher. Interested candidates should apply, preference will be given to candidates having  prior or current certification as a Telecommunicator and/or prior COLLECT certifications.  A strong working knowledge of CAD/RMS systems is desirable and the ability to multi-task between phone, radio and computer is essential. Candidates should have excellent interpersonal skills, customer service abilities and be willing to work a variety of shifts in a 365/24/7 communications center.

HOW TO APPLY

We will only be accepting applications via PoliceApp.com. The CPCA closest test will be held on April 29, 2017 in Danbury, CT and we will be accepting applications until  May 14, 2017. 

ABOUT OUR DEPARTMENT

The Monroe Police Department is a proactive and progressive law enforcement agency with a focus on community policing.  The department offers paid training, a competitive salary  and benefits package. 

SALARY

$41,250 to $46,45 

ABOUT THE PROCESS

The hiring of a police dispatcher is a multiple phase process. Generally, it includes the following:
1. Application (online)
2. Written Exam and/or Dispatch Simulator Exam 
3. Oral Interview Panel
4. Personal History Questionnaire
5. Background Investigation
6. Medical Exam/Drug Testing 
7. Chief's Interview

JOB DESCRIPTION

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Plans, organizes and performs work according to standard procedures.
  • Receives and routes telephone calls for police, fire, medical emergency, animal control, and park ranger.
  • Receives enhanced 911 emergency telephone calls and dispatches calls following standardized procedures, or re-routes calls to appropriate agency
  • Receives and transmits orders and instructions using appropriate code language.
  • Operation  of computer terminal to input, receive, and transmit information from State Motor Vehicle and National Crime Information System.

ADDITIONAL RESPONSIBILITIES:

  • Records information of police, fire, medical, emergency, animal control, and all other incidents and complaints on in-house police computer record keeping system.
  • Monitors teletype messages and interdepartmental radio systems for significant  information, and informs shift commander and on-duty personnel
  • Daily and weekly testing of Town and interdepartmental radio systems
  • Coordinates intercommunication with other Town and State Police departments
  • Provides general information to public
  • Relays information to inter-departmental groups, utility companies, and wrecker  services

QUALIFICATIONS/EXPERIENCE/TRAINING: 

Minimal requirement of High School diploma or equivalent, as well as good communication skills are required. Computer and phone skills combined with the ability to multitask are a must.  Ability to exercise sound judgment and maintain confidentiality.

Must be eligible to become NCIC certified and obtain a State of Connecticut Public Safety Telecommunications Certificate.

WORK ENVIRONMENT

The employee must conform to all Occupational Safety and Health Act regulations.  The employee is required to use safety in the performance of their job.  The working environment can be very stressful.

WORK SCHEDULE

Five consecutive days on-duty with two consecutive days off, followed by five consecutive days on-duty with three consecutive days off (5-2 -  5/3).  Weekends, Holidays and over-night shifts are mandatory.

 

We consider applicants for all positions without regard to race,
color, religion, creed, gender, national origin, age, disability,
marital or veteran status, sexual orientation, or any other legally
protected status.

           

 

 

Please direct questions regarding this job to recruitment@monroectpolice.com


Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.

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