Job Announcement:
EAST HARTFORD POLICE DEPARTMENT
PUBLIC SAFETY DISPATCHER
POLICE AND FIRE
The Town of East Hartford, a CALEA-accredited and State of Connecticut-accredited organization, is committed to delivering the highest quality public safety services to our community.
East Hartford is a demographically diverse community of approximately 55,000 residents, offering a dynamic urban/suburban environment. Our Police and Fire Departments are committed to maintaining a safe and welcoming community for all who live, work, and visit.
EXAMPLE OF DUTIES:
The Telecommunications Operator, Public Safety, plays a vital role in emergency response operations, serving as the first point of contact for individuals in crisis. This position requires strong communication skills, the ability to remain calm under pressure, and a commitment to public service.
Daily responsibilities will include, but are not limited to:
- Answering emergency and non-emergency phones and transmits information to appropriate personnel.
- Monitoring telephones, radio and other electronic equipment in the Dispatch Center.
- Dispatching Law Enforcement, Fire or EMS as appropriate, maintaining on-going contact with the responding personnel keeping them up to date on new information as it comes in.
- Maintaining on-going contact with the caller, providing life-saving instructions as appropriate until emergency personnel arrive.
- Provide life-saving instructions when necessary
- Accurately document all calls and activities in the computer-aided dispatch (CAD) system
- Strong experience in public contact or customer service
- Ability to remain calm and focused in high-stress situations.
- Availability to work rotating shifts, including weekends and holidays
Must successfully complete practical testing
Computer proficiency preferred
For job description and benefit information, visit www.easthartfordct.gov/human-resources/pages/job-openings
RECRUITMENT PROCESS:
- Applicants must be at least 18 years old at time of application submission.
- Applicants will be invited to participate in software program practical tests. Must also be able to type 25 words per minute.
- Applicants passing the practical tests will be invited to an oral panel interview.
- Applicants certified by the State of Connecticut as a Telecommunications Operator preferred.
The Town of East Hartford proudly stands as an equal opportunity employer, dedicated to fostering a work environment free from discrimination. We firmly uphold the principles of equality, ensuring that all individuals are treated fairly without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, or any other characteristic protected by federal, state, or local laws. Our commitment to inclusivity and diversity is unwavering, and we enthusiastically encourage applicants from all walks of life to join our team.
Please direct questions regarding this position to rwhite@easthartfordct.gov
About Law Enforcement Jobs
Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. If the deadline date is not specified in the announcement, the agency has sole discretion on setting the deadline and jobs may close without notice. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.
Applicants are responsible for checking their email and logging into their PoliceApp account to monitor for updates.