Avon - Communications Dispatcher

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Job Overview

DepartmentAvon Police Department
Job TitleCommunications Dispatcher
LocationAvon, CT

Job Announcement


Town of Avon

Police Department

Full-Time Communications Dispatcher



Receives & transmits emergency and routine messages over a combined police, fire & medical emergency communications system; maintains various records and files; performs related clerical tasks. 



See attached job description.



Full-Time 40 hrs/wk, including evenings, midnights, holidays & weekends on a rotating shift basis.



Preference may be given to prior public safety dispatch experience.



High School Graduate and have the ability to type accurately. 



Successful completion of designated telecommunications operator course require after date of hire. 



$24.3351/hr with all applicable Town benefits.



www.avonct.gov (under job opportunities)



William F. Vernile

Director of Human Resources

60 West Main Street

Avon, CT  06001



4:30 p.m. on Thursday, December 14, 2017





Receives and transmits emergency and administrative messages, over a combined police, fire, and medical emergency communications system; maintains alarm system records, incident and log files; and performs related clerical tasks.


Receives telephone calls for police, fire, medical emergency or other emergency services.  Dispatches police, fire and medical emergency vehicles and personnel.  Operates two-way radio in maintaining constant contact with dispatched vehicles.  Radios backup police services as needed.  Receives and transmits orders and instructions using appropriate code language to police officers at activity scenes and transfers backup units for adequate coverage elsewhere.  Monitors and dispatches fire and medical calls and relays information as needed.  Provides network communication to police, fire, medical, State Police and adjacent Town Police or mutual aid fire services by radio.  Uses computer terminal to input, retrieve and transmit information from state motor vehicle and National Crime Information System.  Enters and retrieves incident and intelligence information by computer terminal in an electronic filing system.  Manually, and /or electronically maintains activity and security logs.  Monitors electronic alarm system.  Monitors prisoner cells and building security system by television.  Controls gasoline pump switches and monitors use of pumps.  Receives canine control and road emergency calls and transmits messages to responsible persons.  Performs backup services for highway dispatching services.    Maintains card file for alarm system.  Monitors teletype system for significant information and informs shift commander of same.  Operates E-911 telephone systems.  Deals extensively and professionally with the public, particularly by telephone. Exceptional interpersonal skills.


Receives routine telephone calls for police and general Town information.  Provides general information to the public.  Relays information to other Town Departments, utility companies, and wrecker service.  Receives oral or written instructions from unit supervisor or duty sergeant.  Plans, organizes, and performs work according to standardized procedures, and procedures of department.  Establishes priorities within work assignment.  Reports work accomplished to supervisor.  Performs related tasks as required.


Receives general supervision from Services Sergeant and task supervision from duty Sergeant.


The skills and knowledge required would generally be acquired with graduation from high school and three months on-the-job training.  Prior radio communications or police dispatch experience desirable.  Ability to acquire working knowledge of radio, computer and related communication equipment within training period.  Ability to apply common sense understanding to carry out instructions furnished in written, oral or schedule form.  Ability to communicate clearly and effectively under emergency conditions.  Ability to record information and transmit received information accurately.  Ability to acquire working knowledge of police, fire and medical emergency policies and procedures.  Ability to acquire working knowledge of emergency medical terms.  First-aid or emergency medical training desirable.  Continuing ability to prioritize emergency calls within general department guidelines.  Ability to acquire a working knowledge of motor vehicle records system.  Ability to type accurately.  Ability to operate automated information system.  Physical and emotional stability to work under stressful conditions.  Must meet these minimum physical requirements: hearing based on puretone threshold between 0-25 decibels, frequency from 500 through 3000 cycles, sight correctable to 20/20, and have distinct pronunciation.


Successful completion of designated telecommunication operator course required after date of hire. 


The above tasks and responsibilities are illustrative only.  The description does not include every task or responsibility.

Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. If the deadline date is not specified in the announcement, the agency has sole discretion on setting the deadline and jobs may close without notice. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.

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