Avon - Communications Dispatcher

Job Overview

DepartmentAvon Police Department
TypeDispatcher
Job TitleCommunications Dispatcher
Salary$24.3351/hr
Deadline12/14/2017 11:59 PM Eastern
LocationAvon, CT

Job Announcement

 

Town of Avon

Police Department

Full-Time Communications Dispatcher

 

SUMMARY JOB DESCRIPTION:

Receives & transmits emergency and routine messages over a combined police, fire & medical emergency communications system; maintains various records and files; performs related clerical tasks. 

 

ESSENTIAL DUTIES:

See attached job description.

 

WORK HOURS:

Full-Time 40 hrs/wk, including evenings, midnights, holidays & weekends on a rotating shift basis.

 

SPECIAL SKILLS:

Preference may be given to prior public safety dispatch experience.

 

MINIMUM QUALIFICATIONS:

High School Graduate and have the ability to type accurately. 

 

LICENSES/CERTIFICATES:

Successful completion of designated telecommunications operator course require after date of hire. 

 

SALARY:

$24.3351/hr with all applicable Town benefits.

 

EMPLOYMENT APPLICATION:

www.avonct.gov (under job opportunities)

 

SEND COMPLETED APPLICATION TO:

William F. Vernile

Director of Human Resources

60 West Main Street

Avon, CT  06001

 

APPLICATION DEADLINE:

4:30 p.m. on Thursday, December 14, 2017

                                                

 

COMMUNICATIONS DISPATCHER

POSITION DEFINITION:

Receives and transmits emergency and administrative messages, over a combined police, fire, and medical emergency communications system; maintains alarm system records, incident and log files; and performs related clerical tasks.

ESSENTIAL DUTIES:

Receives telephone calls for police, fire, medical emergency or other emergency services.  Dispatches police, fire and medical emergency vehicles and personnel.  Operates two-way radio in maintaining constant contact with dispatched vehicles.  Radios backup police services as needed.  Receives and transmits orders and instructions using appropriate code language to police officers at activity scenes and transfers backup units for adequate coverage elsewhere.  Monitors and dispatches fire and medical calls and relays information as needed.  Provides network communication to police, fire, medical, State Police and adjacent Town Police or mutual aid fire services by radio.  Uses computer terminal to input, retrieve and transmit information from state motor vehicle and National Crime Information System.  Enters and retrieves incident and intelligence information by computer terminal in an electronic filing system.  Manually, and /or electronically maintains activity and security logs.  Monitors electronic alarm system.  Monitors prisoner cells and building security system by television.  Controls gasoline pump switches and monitors use of pumps.  Receives canine control and road emergency calls and transmits messages to responsible persons.  Performs backup services for highway dispatching services.    Maintains card file for alarm system.  Monitors teletype system for significant information and informs shift commander of same.  Operates E-911 telephone systems.  Deals extensively and professionally with the public, particularly by telephone. Exceptional interpersonal skills.

GENERAL DUTIES:

Receives routine telephone calls for police and general Town information.  Provides general information to the public.  Relays information to other Town Departments, utility companies, and wrecker service.  Receives oral or written instructions from unit supervisor or duty sergeant.  Plans, organizes, and performs work according to standardized procedures, and procedures of department.  Establishes priorities within work assignment.  Reports work accomplished to supervisor.  Performs related tasks as required.

SUPERVISED BY:

Receives general supervision from Services Sergeant and task supervision from duty Sergeant.

QUALIFICATIONS PROFILE:

The skills and knowledge required would generally be acquired with graduation from high school and three months on-the-job training.  Prior radio communications or police dispatch experience desirable.  Ability to acquire working knowledge of radio, computer and related communication equipment within training period.  Ability to apply common sense understanding to carry out instructions furnished in written, oral or schedule form.  Ability to communicate clearly and effectively under emergency conditions.  Ability to record information and transmit received information accurately.  Ability to acquire working knowledge of police, fire and medical emergency policies and procedures.  Ability to acquire working knowledge of emergency medical terms.  First-aid or emergency medical training desirable.  Continuing ability to prioritize emergency calls within general department guidelines.  Ability to acquire a working knowledge of motor vehicle records system.  Ability to type accurately.  Ability to operate automated information system.  Physical and emotional stability to work under stressful conditions.  Must meet these minimum physical requirements: hearing based on puretone threshold between 0-25 decibels, frequency from 500 through 3000 cycles, sight correctable to 20/20, and have distinct pronunciation.

LICENSE OR CERTIFICATE:

Successful completion of designated telecommunication operator course required after date of hire. 

NOTE:

The above tasks and responsibilities are illustrative only.  The description does not include every task or responsibility.


Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.

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