Newtown Emergency Communications Center

Director Maureen Will
Address 191 So Main Street
Newtown CT 06470
Phone 203.270.4200
Fax 203.270.4356




Newtown Emergency Communications Center dispatches Police, Fire, and EMS for the Town Of Newtown. We are a primary PSAP and are  located at 3 Main St., in Town Hall South. The  N.E.C.C. is staffed 24/7 by two Dispatchers. In 2017 N.E.C.C. answered over 7,000 emergency 911 calls.

 The N.E.C.C. has been providing EMD service since 2003. EMD is a series of questions and instructions for medical emergencies. These questions and instructions range from minor illness and injury to detailed instructions for CPR, childbirth, and choking. N.E.C.C uses the APCO EMD. When you dial 911 for a medical emergency you will be asked a series of basic questions that include the address of the emergency, the phone number you are calling from, your name, and questions about the patient. Once this information is gathered you will then be given instructions on what to do before the Ambulance arrives. You can be sure that even while the Dispatcher is asking questions help is being sent without delay. Our goal is to provide the highest level of care prior to the arrival of EMS.
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