Vineland - Public Safety Telecommunicator (Trainee)

EVERY CALL MATTERS 

Public Safety Telecommunicators are the vital first link between the community and emergency services.  If you are calm under pressure, detail-oriented, and passionate about helping others, this career is for you.

The Vineland Police Department is looking for dedicated, customer service-oriented individuals who are ready to take on new challenges.  Our training program requires no previous public safety experience.  Public Safety Telecommunicators (PST) are both call taker and dispatcher, and assigned to the Communications Center located within our police department.  The PST is responsible for delivering quality emergency communication services to the public, as well as providing accurate and timely dispatch support to first responder personnel.

Public Safety Telecommunicators have many duties including, but not limited to:

• Answer emergency and non-emergency calls
• Prioritize calls for service
• Dispatch and disseminate pertinent information to police personnel 
• Transfer calls and work with other communication centers to dispatch fire and medical personnel
• Monitor and respond to radio traffic on multiple channels
• Accurate documenting of detailed information in the Computer Aided Dispatch (CAD) system
• Required to learn and utilize various types of electronic and manual information recording systems
• Must become proficient in the use of:
  • National Crime Information Center (NCIC)
  • NJ Motor Vehicle Commission Database (NJMVC)
  • NJ Courts Database; to include ATS/ACS/DV Registry/etc.
  • other Criminal Justice Information Systems (CJIS)
• Must always remain calm and professional in high-stress situations

 Minimum Requirements:

• Be a U.S citizen
• Be a resident of New Jersey
• Be 18 years of age or older
• Possess a High School Diploma or equivalent
• Possess a valid New Jersey driver's license
• Have no criminal record
• Pass a drug screening
• Pass a background investigation
• Pass a psychological examination
• Pass an oral interview with the Chief of Police / Administrative staff
• Ability to type (preferably 30wpm)
• Ability to multitask in a fast-paced environment
• Excellent communication skills
• Availability to work nights, weekends & holidays

Testing Process:

• Pass a computerized examination
• Pass background check & drug screening
• Observe a Public Safety Telecommunicator for two (2) hours in our Communications Center

Benefits & Incentives:

• Paid Training
• Full medical/dental/vision benefits
• State Pension System and Deferred Compensation Plans
• Paid time off (sick, vacation, personal, compensatory & holiday in lieu)
• Equipment provided
• Education and training incentives
• Full size gym open 24/7 to all employees
• Overtime assignments
• Work schedule of 4 days on / 4 days off with steady 10.75 hour shifts for the year
• Night shift differential pay
• Salary range of $56,494 to $85,602  (based on current contractual agreement set to expire on 12/31/2026)
  

The City of Vineland is an Equal Opportunity Employer. Qualified applicants shall be considered for all positions regardless of their race, creed, color, national origin, nationality, ancestry, sex/gender (including pregnancy), affectional or sexual orientation, gender identity or expression, age, marital status, civil union status, domestic partnership status, familial status, religion, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability, except where a particular qualification is specifically permitted and is essential to successful job performance.

About this Public Safety Telecommunicator Job Posting:

Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. If the deadline date is not specified in the announcement, the agency has sole discretion on setting the deadline and jobs may close without notice.  It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.

Applicants are responsible for checking their email and logging into their PoliceApp account to monitor for updates.

Please direct questions regarding this position to vpdrecruiting@vinelandcity.org