Walton County Sheriff's Office - 911 Coordinator

Job Announcement:

Position Summary

The 911 Coordinator is responsible for implementing Countywide standards that meet or exceed the Florida E911 Plan and coordinates E911 infrastructure-related activities among County public safety answering points (PSAPs), emergency service agencies and equipment service providers to ensure that the system performs smoothly, reliably and efficiently. Work is performed with independence and initiative under the general supervision of the Communications Manager. Performance is reviewed through observations, conferences, reports and achievement of desired results.

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Qualifications 

• High school diploma or GED equivalent
• Secondary education with course work emphasis in information Management, Computer Science, communications, or related field preferred
• Supplemented by a minimum of two (2) years of progressively responsible experience in computer database management: supervisory experience preferred
• Or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
• Must have the ability to plan and deliver presentations to citizens and governmental entities.
• Possess a valid driver license.

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Essential Job Functions 

This list of functions, duties, responsibilities, skills, and physical abilities is not intended to be all-inclusive, and the employer reserves the right to assign additional functions and responsibilities as deemed necessary.

• Regular and prompt job attendance.
• Serves as the single-point-of-contact between the Sheriff’s Office, County and the Department of Management Services regarding E911 fiscal, technical, operational, and strategic planning issues.
• Ensures maintenance and functionality of the County’s E911 system.
• Evaluates systems data and voice circuits regularly to confirm sufficient network to adequately handle both wire line and wireless calls during any busy hour.
• Responsible for day-to-day management and maintenance of the 911 database.
• Works cooperatively with wireless service providers to conduct regular scheduled testing to ensure compliance with federal and state requirements when new sites are added or altered.
• Maintains current escalation list of contact information for all vendors, circuit repairs, maintenance personnel, normal and after-hour telephone numbers.
• Ensures County complies with all state and federal laws affecting E911 funds.
• Works closely with Public Safety Answering Point (PSAP) managers, supervisors, and call takers to develop appropriate Standards Operating Procedures and training for Americans with Disabilities (ADA) compliance.
• Monitors PSAPs call volume data and take appropriate action to ensure technical standards in the E911 State Plan are met. Ensures PSAPs are in compliance with the State E911 Plan for record retention requirements.
• Ensures PSAP trouble reports are quickly resolved. Requests the latest wireless services for PSAPs capable of receiving and using the service.
• Directs and supervises staff and coordinates quarterly PSAP managers’ meetings. Promotes E911 Public Education campaigns.
• Monitors compliance of new and current policies, procedures, regulations and laws.
• Maintains contacts and working relationships with phone companies, communications companies and other 911 support organizations and companies.
• Supervises and coordinates the 911 system.
• Correctly locates and generates the requested 911 recordings and delivers such to the authorized requestor.
• Coordinates maintenance of database and all 911 equipment.
• Updates and maintains the 911 database via the MSAG.
• Works with County GIS for street centerline/MSAG comparison to ensure addresses are accounted for and to aid in Next Generation 911 (NG911).
• Assists in preparation and presentation of the annual 911budget.
• Performs field research for addresses, location name, house numbers and street sign verification ensuring 911 databases are current and in agreement.
• Researches, prepares, and executes presentations to the Board of County Commissioners, County Administration and applicable parties regarding operational issues requiring their approval.
• Available and prepared to respond to any emergency/disaster 24 hours a day 7 days a week.
• Administrates the 911, phone call and radio recorder.
• Monitors statistical data regarding 911 to determine if infrastructure changes are required.
• Actively monitors legislation pertaining to the 911 industry and reports it to the Communications Manager.
• Pulls recordings as directed.
• Performs other duties as assigned.

 

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Required Skills

• Experience managing a Public Safety Answering Point
• Knowledge of federal and state laws governing 911
• Ability to read, interpret, follow and apply agency policies and procedures related to the job performed.
• Congenial, respectful and productive behaviors towards others.
• Conveys verbal information in a clear, concise and intelligent manner.
• Written communications are accurate, concise, legible, and timely.
• Operates the 911 system correctly and within the specified parameters.
• Organizational skills
• Planning and scheduling skills
• Knowledge and skill in the use of office equipment and computer programming.
• Time management skills
• Knowledge of local, state and federal statutes

 

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Physical Requirements

Work is performed in an office environment with frequent interruptions, changes in the workflow and irregularities in the work schedule. Work shifts may include evenings, weekends and holidays; and hours during inclement weather and school closures. Job may involve making immediate decisions with insufficient data and requires the ability to evaluate changing events and decide on the appropriate course of action. Position involves sitting for extended periods of time while working at a computer terminal. Learned physical skill is required to perform keyboarding function. Position requires the ability to effectively communicate through oral and written mediums and adequate hearing and visual acuity to listen, relay information and monitor computer display terminal.

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The Walton County Sheriff's Office is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Walton County Sheriff's Office will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Veterans are encouraged to apply. Pursuant to applicable state and federal law, preference and priority shall be given to certain service members and veterans (including spouses and family members of such service members and veterans), and certain service members may be eligible for a waiver of post-secondary educational requirements as provided in Chapter 295, Florida Statutes. 

Please direct questions regarding this position to work@waltonso.org