Portsmouth - Communications Manager

Job Overview

Department Portsmouth Police Department
Job TitleCommunications Manager
Salary$75,629.00 - $96,362.00
Location Portsmouth, NH
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Job Announcement

The Portsmouth Police Department is looking to hire a Communications Manager!

Mission Statement: The Portsmouth Police Department actively works in partnership with our community to protect, prevent crime and respectfully, justly and compassionately help all people.

Consistently rated as one of the top places to live and raise a family, Portsmouth is located on New Hampshire’s Seacoast region midway between Portland, Maine and Boston, Massachusetts. Home to approximately 25,000 residents, Portsmouth population is supported by major industries, an international airport, and a strong economy.

The Portsmouth Police Department is a CALEA Advanced agency comprised of 70 full time officers, 21 part time officers, and 26 non-sworn civilian employees, including dispatch and administrative staff.

This position provides supervisory, technical, and administrative work in the coordination, operation, and maintenance of a Police, Fire, and EMS Communications Center; supervises, trains and schedules dispatch personnel; coordinates and ensures the accuracy of Computer Aided Dispatching (CAD) and overall Records Management systems; operates and maintains all equipment supporting the Communications Center.  Other job functions include specialized report preparation and analysis.

Assists in the support of the Police Department servers and interfaces, local area networks and related peripheral devices, security control system, telephone systems, wireless systems such as department radio system infrastructure, device installation and troubleshooting, loading software and updates, system backups, training, evaluating, recommending system and service enhancements and acquisitions, and providing for data and systems security.  Applications used include specialized police information systems (e.g. IMC), office automation systems.

Judgement is needed to understand, interpret, and comply with complex federal, state and local regulations as they pertain to the operation of the departments and communication systems.

Work week: 40 hours (Mon-Fri primary duty hours 0500-1900)

Salary Range (negotiable with experience): $75,629.88 – $96,362.16.

Minimum qualifications

A candidate for this position should have a bachelor’s degree or equivalent related experience in Electronics, Computer Science, Communications, or related field, and five (5) years of police and fire dispatch experience, with at least one (1) year as a supervisor.  Should have proficiency in various operating systems. Experience with radio communications, telephone equipment, computer servers, networks and other technical products.  Valid Driver’s License, NH SPOTS certification, and meets CJIS certification guidelines. Must to pass a department background check.

Knowledge, Skills, and Abilities

Strong knowledge of the Departments information systems and the use of information systems by public safety agencies.

Strong knowledge and implementation of computer hardware and software systems, practices, and systems maintenance.

Working knowledge of communication software applications used by the Department and provide orientation training in their use.

Ability to prepare ad hoc Records Management system inquiries for detailed and summary reporting to assist in policing and police administrative functions.

Knowledge of public safety operations, department policies and procedures.

The ability to troubleshoot and diagnose problems with computers, communication software, telephone systems, radio systems, SPOTS network systems, and perform repairs as necessary.

An ability to communicate effectively with customers, co-workers, other employees, departments, officials, and other agencies orally and written.

One of the Department representatives in NH CLEAT and IMC.

An ability to establish and maintain effective confidential working relationships with officials, other employees and department customers and vendors.

Attend additional training as necessary.



Please direct questions regarding this position to evansh@portsmouthnhpd.gov

Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. If the deadline date is not specified in the announcement, the agency has sole discretion on setting the deadline and jobs may close without notice. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.

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